fastjet customers satisfied, survey reveals

Africa low-cost airline fastjet said an online customer survey revealed 100 per cent of participants were 'satisfied' with their flights.

Africa low-cost airline fastjet said an online customer survey revealed 100 per cent of participants were 'satisfied' with their flights.

The survey, which was completed by more than 1,000 fastjet passengers, also found nine out of every 10 respondents considered the airline to be 'good value' and would fly with the company again.

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The on-board service was rated 'excellent' by more than half of respondents.

Of those surveyed, 38% had never flown before fastjet's entry to the market as air travel was not possible and 98% of this group said they would buy flights again.

fastjet also announced its website has recorded more than 2.0m page views since its launch with an 8.7% sales conversion.

The website and mobile money transactions, which equates to approximately 25% of revenues, has boosted fastjet's channel distribution platform.

fastjet's Chief Commercial Officer Richard Bodin said: "We would like to thank our customers for their encouraging feedback and overwhelming support.

"fastjet's passengers remain our top priority and we fully intend to keep delivering the high standard of service that has come to be expected of us."




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