Problems with your water supply? You could get up to £2,000 compensation

Water companies have been forced to increase the amount of compensation they pay customers for failures. We explain who is eligible

Woman looking a tap with no water coming out
Problems with your water supply? You could get up to £2,000 compensation
(Image credit: aquaArts studio)

Is low water pressure making your showers a misery? You could be in line for much higher compensation if your water company fails to fix the problem, under new rules launched by the government to combat supply issues and low standards of service.

Uplifts to the Guaranteed Service Standard Scheme will result in up to tenfold increase for customer compensation when they've been failed by water companies.

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Laura Miller

Laura Miller is an experienced financial and business journalist. Formerly on staff at the Daily Telegraph, her freelance work now appears in the money pages of all the national newspapers. She endeavours to make money issues easy to understand for everyone, and to do justice to the people who regularly trust her to tell their stories. She lives by the sea in Aberystwyth. You can find her tweeting @thatlaurawrites