Starling Bank to use AI to help you with your money - how will it work?

Starling Bank is using AI to show customers how their daily spending is impacting their bank balance, we analyse if the tool is offering anything new and if it can improve your finances.

starling spending habits app
(Image credit: Starling Bank)

If you have ever wondered how much that daily latte or serving of avocado on toast is really affecting your savings, then Starling Bank’s latest tool may help you.

The app-based bank has launched an artificial intelligence (AI) banking tool that lets customers learn more about their spending habits.

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Harriet Rees, chief information officer at Starling Bank, said: “At Starling we believe that knowledge is power, and it’s the first step to taking active control of your money. Now, customers can use AI to feed their natural curiosity about their finances so that they can make informed decisions about their budgeting, and better utilise Starling’s suite of money management tools.

“We believe that anyone and everyone can be good with money, so we’ve designed this feature so that people can engage with their finances in a way that feels natural to them. The more you talk or type, the more you’ll learn about your money management.”

How Starling's Spending Intelligence tool works

Starling’s Spending Intelligence tool is built using the Google Gemini AI.

Customers will find the feature on top of the spending tab in their Starling app, where transactions are listed by retailer and fall into more than 50 customisable categories such as bills, transport, groceries and holidays.

The tool lets you ask questions about specific spending such as how much money is going towards eating out.

The AI will then provide a graph and analytics that helps build a bigger picture of your spending habits over time.

Customers have to opt in to use Spending Intelligence and can opt out at any time. All data remains securely within Starling’s Google Cloud environment and is not used for AI training purposes.

So far, the tool will only tell you about your spending but there are plans for it to make savings recommendations.

Is Starling's Spending Intelligence tool any good?

Anything that helps monitor spending is going to be useful but this technology is already available with many other banking apps that will categorise spending.

The main difference with Starling is that you can now ask questions, which will save time on searching through the app.

You just have to make sure you are asking the correct questions to get the answer you need though.

Knowing where your money is going is one thing, but this app may be more useful when it can tell you how much you can afford to save.

There are already other savings apps such as Chip and Plum that will do this for you or Moneybox which will round up your spending to put the difference in a savings account.

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Marc Shoffman
Contributing editor

Marc Shoffman is an award-winning freelance journalist specialising in business, personal finance and property. His work has appeared in print and online publications ranging from FT Business to The Times, Mail on Sunday and the i newspaper. He also co-presents the In For A Penny financial planning podcast.