The simple answer to Britain's staff shortages: raise wages

The UK's businesses are suffering from a shortage of staff. If they want to fix that, they'll have to do the one thing they really hate: raise wages

Waitress serving customers
You (literally) can’t get the staff these days
(Image credit: © Darren Staples/Bloomberg via Getty Images)

The UK appears to be booming. You can see it in the official data, but it’s just as obvious in the anecdotal that there don’t appear to be enough staff to keep up with demand. This week alone The Observer wrote on a restaurant in St Albans short of 20 of its normal number of employees (55); The Sunday Times featured a brave entrepreneur setting up a new chain (Tapas Revolution) and struggling to find the 25 chefs and waiting staff he needs; The Times said that in Devon “millionaire hotelier” Giles Fuchs is washing his own dishes; and The Daily Telegraph noted that Le Gavroche in Mayfair is to suspend lunch service due to staff shortages. The Sunday Times sent two young people on a quest to see how many firm job offers they could get in 24 hours. One got nine; the other six. Not bad.

Overall, says trade body UKHospitality, there is a shortfall of 188,000 hospitality workers in the UK. Some of this is due to many workers still being tied up in furlough (well over two million). Some may also reflect changing attitudes to work – 810,000 new firms were started in the UK in the year to end-March (up 22% on the year before). Founders aren’t usually also employees. Still, even if it turns out to be temporary (some furlough will turn into redundancy and around 60% of new businesses fail in year one), it’s little wonder wage pressures are rising: employers are offering sign-on bonuses, extra cash for bringing in a mate and, in one case, monthly hampers for those that stay, plus the promise of future vineyard visits.

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Merryn Somerset Webb
Former editor in chief, MoneyWeek