What is the pensions dashboard?
Touted as a game-changer in how we manage our savings, the pensions dashboard initiative has been plagued by delays. So, what is it and when will it launch?
You might have heard of the pensions dashboard – a much-delayed government project that aims to help you keep track of your retirement savings.
The programme has been in the works since 2016, and should help savers navigate a complex pensions landscape.
The dashboard promises to bring all your various pension pots together into one place – including the state pension – allowing you to see exactly how much you have in each, making it easier to plan for retirement.
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It reached an important milestone yesterday (30 April), with the biggest pension schemes including some self-invested personal pensions (Sipps) and workplace plans required to “connect” to the dashboard by this date.
According to Rachel Vahey, head of public policy at AJ Bell, if pension firms hit the deadline, “this starts the process of making sure most people will be able to see all their pensions. Other smaller pension schemes and FCA firms are being asked to connect later on depending on their size”.
She adds: “Implementing the dashboard is no easy task, with the project so far beset by delays and restarts. However, the hope is that we are now – albeit slowly – inching our way towards a launch date.”
However, the pensions dashboard will launch later than planned, and it is still not clear when the public will actually be able to use it. The National Audit Office (NAO) previously issued a damning report saying there was "a lack of skilled resources and ineffective programme governance", and criticising the ballooning cost of the project.
Former pensions minister Emma Reynolds announced last year that the government will focus on launching the MoneyHelper dashboard service first, which means the arrival of commercial dashboards from pension providers will be pushed back.
Vahey said at the time: “Restricting the dashboards to a single one – the government’s own version – means not as many people will be aware of the dashboard or use it, potentially missing out on the opportunity to trace lost pension schemes, but also to put their pension savings back on track.”
The final bill for the project has been estimated to be an eye-watering £289 million.
The dashboard programme was launched to address the issue of small pension pots. You may have accumulated a number of defined contribution pension pots over your working life, but how many are you aware of? And do you have all the paperwork needed to access them?
Data suggests that the scheme is desperately needed, with misplaced pension pots becoming a bigger problem as we shift towards a world where the average person changes company multiple times during their career.
More than one in five workers believe they have lost a pension pot – which could mean there's about £50 billion in lost pension savings. That’s according to analysis by the Centre for Economics and Business Research, carried out on behalf of PensionBee.
Here’s what you need to know about the pensions dashboard, including when it could finally launch.
What is included in the pensions dashboard?
The pensions dashboard is a digital service that, once up and running, will allow savers to see their pension information in one place, including information on the state pension.
It will show which scheme or provider the pension is with, including contact details, as well as both the current value of the pension and what income it could provide at retirement age.
Users will have to enter some personal information, including name, address and date of birth. Once the dashboards ecosystem has this information it will check with most of the pension schemes in the UK to see if they have information for this person, and then show the individual what pension information it has gathered.
Not only will this help you track down any pension pots you may have forgotten about, it will also help you better understand the value of your pension. This means you will be better placed to make effective decisions about managing your money in later life.
The pensions dashboard programme is being developed by the Money and Pensions Service (MaPS) and it will be hosted on the MoneyHelper website.
Private organisations, such as pension providers, employers or banks, will be able to develop their own commercial dashboards later.
When will the pensions dashboard launch?
The programme has been repeatedly delayed by technical problems and disagreements on how it should be run.
In 2023, former pensions minister Laura Trott revealed the deadline for pension schemes to connect to the dashboard would be pushed back again to 31 October 2026. Prior to this, the plan was for schemes to start connecting to the dashboard from August 2023, with the dashboard being made available to the public in 2024.
Last October, Reynolds, after becoming pensions minister, gave this update: "In the interests of ensuring consumers have the best experience on dashboards, it is prudent to allow a period while only the MoneyHelper dashboard is operational [...] We are committed to the existing published timetable for the connection of pension schemes and providers to the pensions dashboards ecosystem, which is expected to begin in April 2025, as well as the overall connection deadline of 31 October 2026."
A timeline was published by the Department for Work and Pensions (DWP) in March last year. This will require most schemes to connect to the dashboard prior to the 31 October 2026 deadline. These are the key dates (note that different types of pension schemes have specific deadlines within these dates, such as personal pension providers with at least 5,000 customers must connect by 30 April, 2025, while parliamentary pension schemes must connect by 31 October, 2025):
- 30 April - 30 November 2025: Most large pension schemes and providers will connect.
- 31 January - 30 September 2026: Most medium pension schemes and providers will connect.
The DWP explains that, while the timetable isn’t mandatory, pension trustees, managers and providers are legally obliged to pay attention to the guidance.
Aside from dates when pension providers have to "connect" to the dashboard, there is currently no actual date for when the dashboards will launch to members of the public.
Vahey notes: “Once all pension schemes have connected, and the pensions dashboard has been thoroughly tested to make sure it’s giving people the right information in the right way, the DWP can set a launch date for the public. Though this isn’t expected to be until late 2026 or early 2027 at the earliest.”
Why do we need a pensions dashboard?
Around £50 billion is sitting in missing pots, according to the Centre for Economics and Business Research. Simplifying the process of people accessing their pots could be a game-changer for savers.
But beyond giving you better access to your nest eggs, it is hoped the programme will boost engagement with pensions.
“Given the historically low levels of pension engagement in the UK, ensuring its timely and effective implementation is essential in helping people understand their retirement finances more comprehensively”, says Lily Megson, policy director at My Pension Expert.
According to research carried out by Standard Life, 75% of adults don’t know how much is in their pension pot. This figure rises to 79% for 55-64 year olds, and 81% for women, further contributing to the gender pension gap.
Unfortunately, many people aren’t developing a financial plan for their retirement until it is too late – and complexity is a major barrier. The pensions dashboard should go some way to tackling this challenge.
Will the pensions dashboard be regulated?
Under current proposals, the pensions dashboard ecosystem will eventually be made up of multiple dashboards developed by different organisations. These organisations will need to prove they have the expertise and technical know-how before becoming a Qualifying Pensions Dashboard Service (QPDS).
The Pensions Dashboards Programme is responsible for creating the digital architecture that will allow all other dashboards to work, and QPDSs will need to be regulated by the Financial Conduct Authority (FCA).
Together, MaPS and the FCA will set the rules on how dashboards must operate and enforce them. MaPS will create the standards operators are expected to maintain, and will notify the FCA if anyone is caught falling short. The FCA can then use its powers to de-authorise the provider.
Why is the pensions dashboard delayed?
Building the pensions dashboard is a huge operational project, involving a range of different IT systems and a large amount of data. This makes it complex – and the delays so far have largely been blamed on this complexity.
However, a report by the NAO also pointed to "capacity and capability issues, including a lack of digital skills and ineffective governance", which have contributed to the delays.
It added that a "range of factors, including a rise in supplier costs and the delivery timetable being extended by two years, have increased the programme’s estimated cost by 23%".
Pension experts have been relieved to see that the Labour government appears to be committed to the project, despite the past delays.
Vahey comments: “It’s reassuring the government is maintaining its commitment to such an important project, especially when the public finance purse strings are so constrained. We need to keep up the momentum to develop dashboards and drive this initiative to delivery."
Becky O’Connor, director of public affairs of PensionBee, adds: “While it's encouraging to see the government’s continued commitment to the pensions dashboards project, it has been beset by difficulties and delays from the get-go.
"It’s vital for the UK’s millions of pension savers that this service becomes a reality to help make retirement planning easier.”
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Ruth is an award-winning financial journalist with more than 15 years' experience of working on national newspapers, websites and specialist magazines.
She is passionate about helping people feel more confident about their finances. She was previously editor of Times Money Mentor, and prior to that was deputy Money editor at The Sunday Times.
A multi-award winning journalist, Ruth started her career on a pensions magazine at the FT Group, and has also worked at Money Observer and Money Advice Service.
Outside of work, she is a mum to two young children, while also serving as a magistrate and an NHS volunteer.
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