Have you been paid too much pension by mistake?

Sir Humphrey will have to give the cash back © Joan Williams/Shutterstock

published 27 February 2020

What happens if, as a result of your pension provider’s mistakes, you receive more pension than you’re entitled to in retirement? Disputes over overpayments have risen almost 20-fold over the past decade, according to the Pensions Ombudsman.

The surge is due to widespread failures in pension schemes’ record-keeping. These have come to light as schemes have reviewed the impact of changes to the pension system, such as the abolition of people’s right to “contract-out” of parts of the state pension. The upshot is that when providers have checked their records with those kept by HM Revenue & Customs, they’ve realised they’ve been overpaying many people. Some 10,000 members of the civil service pension scheme have received overpayments.

When such errors come to light, pensioners often suffer a double whammy. Not only is their pension reduced to the correct amount, but they’re also asked to give back the overpaid money, usually over time. This can feel very unfair and, in the worst cases, some pensioners are suffering significant financial hardship. But the law is on pension schemes’ side. The Pension Advisory Service warns: “It’s normally the case that you don’t have a right to benefits paid to you in error”. Schemes are therefore entitled to demand repayments. Many argue that not doing so would disadvantage other members.

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The law may also be on your side if a mistake came to light several years ago, but the scheme has continued overpaying you. You may even be entitled to compensation if the provider’s mistakes have caused you to suffer financially. Meanwhile, it’s normally only reasonable for a scheme to claw back money over the same period it was paid – if it’s been paying you too much for five years, say, asking you to repay the money in less than five years wouldn’t be fair.

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David Prosser is a regular MoneyWeek columnist, writing on small business and entrepreneurship, as well as pensions and other forms of tax-efficient savings and investments. David has been a financial journalist for almost 30 years, specialising initially in personal finance, and then in broader business coverage. He has worked for national newspaper groups including The Financial Times, The Guardian and Observer, Express Newspapers and, most recently, The Independent, where he served for more than three years as business editor.