NatWest online banking and mobile app 'running again' after outage

NatWest's online banking and mobile app went down this morning, affecting as many as 10 million users.

NatWest customers walk in front of a high street branch (Photographer: Hollie Adams/Bloomberg via Getty Images)
As many as 10 million NatWest customers may have been hit by the outage (Photographer: Hollie Adams/Bloomberg via Getty Images)
(Image credit: Photographer: Hollie Adams/Bloomberg via Getty Images)

NatWest's online banking and mobile app are back online after a service outage.

The high street bank’s retail and business banking customers had been unable to instantly access their current and savings accounts on Tuesday morning (28 May). The source of the issue has not yet been disclosed.

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Henry Sandercock has spent more than eight years as a journalist covering a wide variety of beats. Having studied for an MA in journalism at the University of Kent, he started his career in the garden of England as a reporter for local TV channel KMTV.

Henry then worked at the BBC for three years as a radio producer - mostly on BBC Radio 2 with Jeremy Vine, but also on major BBC Radio 4 programmes like The World at One, PM and Broadcasting House. Switching to print media, he covered fresh foods for respected magazine The Grocer for two years.

After moving to NationalWorld.com - a national news site run by the publisher of The Scotsman and Yorkshire Post - Henry began reporting on the cost of living crisis, becoming the title’s money editor in early 2023. He covered everything from the energy crisis to scams, and inflation. He also has bylines in MoneyWeek.