Smart meter rules shake-up: why providers may be forced to pay you compensation over poor service and installation

Consumers facing delays or faults with their smart meter could find it easier to claim compensation as Ofgem lays out new rules to improve standards.

Smart meter on countertop
(Image credit: Malcolm P Chapman via Getty Images)

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers.

Some households have faced difficulties with their smart meters since they were rolled out in 2011. Some smart meters have failed, while others have been unable to have them installed.

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Daniel is a digital journalist at Moneyweek and enjoys writing about personal finance, economics, and politics. He previously worked at The Economist in their Audience team.

Daniel studied History at Emmanuel College, Cambridge and specialised in the history of political thought. In his free time, he likes reading, listening to music, and cooking overambitious meals.