Ovo Energy, British Gas, EDF: which are the best and worst energy suppliers?

Which energy firms are the best and worst for customer service? Citizens Advice has ranked 16 suppliers - which one has been crowned the best and which one is the worst?

Hand holding a lightbulb above table with bills and money on it
Citizens Advice has ranked 16 energy suppliers from best to worst
(Image credit: Getty Images)

The UK’s biggest energy providers have been ranked from best to worst for customer service.

These include Ovo Energy, Octopus Energy, British Gas, EDF and E.ON Next.

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Energy suppliers ranked by customer service
Energy firmStars out of five
Utility Warehouse3.8
E (Gas and Electricity)3.8
Outfox the Market3.6
ScottishPower3.6
Ovo Energy3.6
Ecotricity3.6
Co-Operative Energy3.4
British Gas3.3
Good Energy 3.2
Octopus Energy 3.2
E.ON Next3.1
TruEnergy2.8
EDF Energy2.7
Utilita2.7
So Energy 2.5
Rebel Energy1.8
Ruth Emery
Contributing editor

Ruth is an award-winning financial journalist with more than 15 years' experience of working on national newspapers, websites and specialist magazines.

She is passionate about helping people feel more confident about their finances. She was previously editor of Times Money Mentor, and prior to that was deputy Money editor at The Sunday Times. 

A multi-award winning journalist, Ruth started her career on a pensions magazine at the FT Group, and has also worked at Money Observer and Money Advice Service. 

Outside of work, she is a mum to two young children, while also serving as a magistrate and an NHS volunteer.