BT cuts annual revenue forecast – what's next for the telecoms giant?

BT has trimmed its sales forecast, but the overall outlook remains positive and big investors have bought in. Should you invest?

BT offices
BT’s new management seems to be pushing the company in the right direction
(Image credit: © Hollie Adams/Bloomberg via Getty Images)

The “weak” performance of BT’s “problem child” business unit is still hampering CEO Allison Kirkby’s turnaround plan, says Jillian Deutsch on Bloomberg. BT was forced to cut its sales forecast for the year to 31 March 2025 by between 1% and 2% on 7 November. This was caused by a 6.8% adjusted revenue decline in the division serving business customers. As a result, overall second-quarter revenue fell 3% to £5.09 billion, below analysts’ expectations of £5.23 billion. BT’s shares promptly slipped by 5%.

It’s not surprising that BT’s business unit isn’t doing very well, says Hargreaves Lansdown’s Matt Britzman. Higher expenses and “a tough competitive landscape make it a tricky place to operate”. But investors can console themselves that profit and cash-flow guidance has been “left untouched”. What’s more, as the fibre rollout gathers pace, BP is not only “benefiting from higher prices and a more favourable mix of fibre versus older technology”, but also from the prospect of an end to the “massive investment” the rollout involves. Expect a major improvement” in areas such as cash flow.

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