How to complain about your financial services provider

Regulators are considering changing how large volumes of complaints are dealt with amid a surge in issues. Here is how to complain if you are unhappy with a financial product or service

A man complains over the phone (image: Getty Images)
The Financial Ombudsman Service has seen a surge in complaints over the last year (image: Getty Images)
(Image credit: Getty Images)

A new time limit could be introduced on consumer complaints as part of an overhaul of financial regulations.

The Treasury is consulting on changes to how complaints are handled by the Financial Ombudsman Service (FOS), particularly when major issues are uncovered.

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Marc Shoffman
Contributing editor

Marc Shoffman is an award-winning freelance journalist specialising in business, personal finance and property. His work has appeared in print and online publications ranging from FT Business to The Times, Mail on Sunday and the i newspaper. He also co-presents the In For A Penny financial planning podcast.