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Go to your high-street bank for financial advice and you will likely pay more than you will get back, says Merryn Somerset Webb. But help is on the way.

The UK's big banks aren't being kind to holders of cash Isas (individual savings accounts). Want proof? Have a look at the Santander Easy Isa. I don't know if it is easy or not, and I won't be applying to find out. That's because it pays 0.1% a year in interest. Yes, for every £1,000 you put into the Isa you'll get £1 back at the end of the year. I'd like to say that Santander was alone in this horrible neglect of their clients' interests. But of course, it isn't so: Halifax and HSBC have similarly awful deals on the go, says The Mail on Sunday.

Banks do this stuff because they can. People open Isas for the tax savings without checking if it is worth it or not (note that not only do you now pay no tax on the first £1,000 of interest payments you get, but that you can get rates of up to 5% on some current account). Then inertia sets in, and they just stick with the original account. A good organisation would alert customers to better deals. Banks tend not to.

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Merryn Somerset Webb
Former editor in chief, MoneyWeek