Dodgy IFAs are the tip of an iceberg

Anyone who thinks the financial services industry is beyond reproach isn't looking very hard, says Merryn Somerset Webb.

The chief executive of the Money Advice Service (MAS), Caroline Rookes, kicked off a nasty row last week when she told a conference she was "personally worried about the ethics of regulated advisers". The UK's financial advisers didn't take it sitting down.

Within a few hours, pretty much everybody representing them had demanded some sort of apology for what one adviser called her "offensive and bizarre comments".

I have some sympathy with the advisers. Most are honest and concerned about their clients, while finding it tough to figure out how to match their pre-RDR (Retail Distribution Review) incomes in a commission-free world.

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But on the other hand, look at the behaviour of a subsection of advisers and then at the financial services industry as a whole, and you will note that anyone who isn't concerned about ethics in the industry isn't concentrating very hard.

Lastweek's news chucks a little more fuel on the fire. Look at pensions. Perhaps you took out a pension a while ago and forgot about it or a now-deceased relative did.

You might think that when the would-be recipient hit retirement age, the pension provider might have a little look for him. You'd think wrong. They have no obligation to do so. So they don't.

Instead, says Richard Evans in The Sunday Telegraph, they "automatically" turn the pension pots into poor-value annuities (meaning the could-be recipient not only gets a rubbish rate, but also missed out on the chance to get 25% as a tax-free lump sum).

They then pay the proceeds into a holding account, from where it will be distributed should the customer get in touch. If he doesn't? Easy, says pensions campaigner Ros Altman: "the money will eventually be pocketed by the company." Nice.

If you think this may be happening to your money, have a go at getting it back by contacting the Pensions Advisory Serviceor the Unclaimed Assets Register.

On to mortgages. Perhaps when you took out yours, you thought it would be useful to keep it when you moved. So you got a "portable" deal that would allow just that. The problem? It might not.

Thanks to the new affordability rules introduced after the Mortgage Market Review, mortgage lenders now require movers to reapply for their deal as if they were new borrowers, says The Times.

Many now don't qualify, even if their circumstances or earnings are unchanged. And yet the new lending rules contain provisions that allow lenders to choose not to apply them to existing borrowers who do not want to borrow more or extend their term.

If Rookes is only worried about the ethics of a few advisers she needs to get out more: they're just the tip of a very trying iceberg.

Merryn Somerset Webb

Merryn Somerset Webb started her career in Tokyo at public broadcaster NHK before becoming a Japanese equity broker at what was then Warburgs. She went on to work at SBC and UBS without moving from her desk in Kamiyacho (it was the age of mergers).

After five years in Japan she returned to work in the UK at Paribas. This soon became BNP Paribas. Again, no desk move was required. On leaving the City, Merryn helped The Week magazine with its City pages before becoming the launch editor of MoneyWeek in 2000 and taking on columns first in the Sunday Times and then in 2009 in the Financial Times

Twenty years on, MoneyWeek is the best-selling financial magazine in the UK. Merryn was its Editor in Chief until 2022. She is now a senior columnist at Bloomberg and host of the Merryn Talks Money podcast -  but still writes for Moneyweek monthly. 

Merryn is also is a non executive director of two investment trusts – BlackRock Throgmorton, and the Murray Income Investment Trust.