Mortgage lenders change their terms

Mortgage lenders, including Northern Rock and Nationwide, have been criticised for unexpectedly changing their terms and conditions.

Mortgage lenders have been criticised for unexpectedly changing their terms and conditions. Northern Rock, for example, has announced that it is tightening its lending policy on flexible mortgages. In the past, customers could overpay each month without penalty and then borrow back the amount overpaid later or take a payment holiday. You can still do both subject to tighter criteria.

However, Northern Rock customer Joan Doyly complained to The Sunday Telegraph that, when she applied to borrow back some of her mortgage money, "they wanted to know what myself and my husband were earning, how much tax we paid, what savings we had and why we wanted this money. It felt invasive why should they know what I plan to spend the money on?"

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