Are you entitled to a bank refund?

The banking industry has set aside huge sums to cover mis-selling to customers – and if you have been persuaded to buy a product that makes no sense for you over the last few years, some of it might just be for you.

Are you "ready to stake your claim for bank billions"? According to James Charles in The Sunday Times, the industry has set aside "huge sums" to cover mis-selling to customers and if you have been persuaded to buy a product that makes no sense for you over the last few years, some of it might just have been set aside for you. More than one million complaints came in last year about payment protection insurance (PPI).

At the peak of its popularity (with salesmen, if not customers), PPI was sold as an add-on to 43% of personal loans, despite the fact that huge numbers of people would never be able to claim it. Most people will have checked this already. But if you do have PPI and find you couldn't have claimed or were never told that its cost would be front loaded on to your loan with interest, go to Which.co.uk, download a template letter and complain. So far around 75% of complaints have been upheld.

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