Banking complaints hit highest level in a decade

The number of customers unhappy with banking services has hit a 10-year high, according to the Financial Ombudsman Service

Woman complaining on the phone
(Image credit: damircudic)

Banking complaints have surged to a 10-year high, the Financial Ombudsman Service (FOS) has found.

Financial complaints going to the ombudsman in the last year alone shot up by around 29%.

Subscribe to MoneyWeek

Subscribe to MoneyWeek today and get your first six magazine issues absolutely FREE

Get 6 issues free
https://cdn.mos.cms.futurecdn.net/flexiimages/mw70aro6gl1676370748.jpg

Sign up to Money Morning

Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter

Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter

Sign up
Swipe to scroll horizontally
Banking product 2023/242022/23
Current accounts30,63526,039
Credit cards24,40214,504
Hire purchase (motor)21,44111,446
Car/motorcycle insurance16,32211,851
Conditional sale (motor)7,8291,900

Vaishali has a background in personal finance and a passion for helping people manage their finances. As a former staff writer for MoneyWeek, Vaishali covered the latest news, trends and insights on property, savings and ISAs.

She also has bylines for the U.S. personal finance site Kiplinger.com and Ideal Home, GoodTo, inews, The Week and the Leicester Mercury.