Shake off your apathy

Once-apathetic British bank customers are now jilting their current account providers at record rates, says Jessica Higgs.

Once-apathetic British bank customers are now jilting their current account providers at record rates, according to data from payment processing provider Bacs. So far, more than 2.8 million people have taken up the option to change their bank accounts using a new, more rapid switching service implemented in 2013. This service cut the maximum waiting time from 30 working days to seven and helps customers avoid common switching problems, such as missed bill payments.

Roughly 310,000 customers swapped banks in the first quarter of 2016, representing a 20% increase from last year. Santander, Nationwide Building Society and Halifax were the most common choices for switchers using the new switching service, while Natwest/RBS bid farewell to 26,000 customers and Barclays to 25,000.

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