Europe's biggest budget airline has reported a 32% jump in first-half profits and lifted its annual earnings forecast by 20% to €750m-€770m. Ryanair (LSE: RYA) said that a strategic overhaul and a revamp of its customer service were the main reasons for its sharply improved performance.
"If I'd known being nicer to customers was going to work so well", said CEO Michael O' Leary, "I would have started many years ago." The shares jumped by 7% on the news.
What the commentators said
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