Capita's COO to take on enlarged role

Outsourcing group Capita has piled more on to Andy Parker's plate by announcing that the Chief Operating Officer (COO) is to additionally take on the role of Deputy Chief Executive Officer (CEO) from the start of June.

Parker, a chartered accountant who joined Capita in 2011 and was appointed to the board in 2011, will continue in his current role as joint COO with Vic Gysin, who both report to CEO Paul Pindar.

As joint COO, he oversees the majority of Capital's non-financial services operations. The group said that he has experience within the majority of divisions and has been "instrumental" in developing its presence in additional markets such as health, justice and the emergency services.

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Capita said that the added responsibility will help Parker to more directly support Pindar.

"This new enlarged role recognises Andy's depth of skills and experience and his valued contribution to Capita's success," Pindar said.

"Andy has played a key role in enhancing the operational strength of the company and in broadening our capability through identifying and successfully integrating a number of key acquisitions."

The shake-up comes a week after Capita was selected by network provider O2 for a 10-year strategic partnership worth £1.2bn. The firm is to run and manage O2's customer services centres and support O2 as it enhances and expands its digital services.