The penny share that could save you from white van man

Waiting in for service personnel to call can be a frustrating experience. But this small-cap technology company aims to change all that, says Tom Bulford.

In today's world we are completely hostage to technology. Some of us are never very far from our smart phones, iPods or tablets. And if our wireless connection doesn't work we are dumbfounded. We've all witnessed a household descend into panic when the internet cuts out.

The trouble starts, though, when you have to call for technical support. A few weeks ago I was having difficulty turning on my computer and so I contacted the manufacturer's helpline. An appointment was made for Tuesday. The technician arrived. On the way he had picked up a new on-off switch for my computer. This proved to be a switch for a different model. Another appointment was made for the Thursday. Nobody turned up. At the end of the day I called the manufacturer, and after plenty of to-ing and fro-ing managed to speak to somebody in the service department. I cannot remember the excuse but the appointment had to be rescheduled for the following week.

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Tom worked as a fund manager in the City of London and in Hong Kong for over 20 years. As a director with Schroder Investment Management International he was responsible for £2 billion of foreign clients' money, and launched what became Argentina's largest mutual fund. Now working from his home in Oxfordshire, Tom Bulford helps private investors with his premium tipping newsletter, Red Hot Biotech Alert.