The financial industry can learn a lot from Wonga

Payday loans company Wonga is hated by many, but its the best role model the financial industry has, says Merryn Somerset Webb.

I know a lot of people who work in the financial industry. One on one, they are decent and kind. I'd trust them to look after my handbag in the pub while I went to the Ladies. But you know what? I wouldn't trust many of them to look after my pension or my ISA. In fact I'm pretty damned sure that if I bought a financial product from them, they would devote themselves to slowly stealing my savings.

I'm not alone in feeling like this. PressChoice does an annual survey asking journalists how much they agree or disagree with the statement "the financial services industry conducts itself in an open and honest way". In 2008 the majority agreed. This year none agreed strongly and a mere 7% agreed a little (I'm assuming this group is mainly fashion journalists married to hedge-fund managers), while 58% now think the industry is actively closed and dishonest'. What a way to have your business described.

Subscribe to MoneyWeek

Subscribe to MoneyWeek today and get your first six magazine issues absolutely FREE

Get 6 issues free
https://cdn.mos.cms.futurecdn.net/flexiimages/mw70aro6gl1676370748.jpg

Sign up to Money Morning

Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter

Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter

Sign up
Merryn Somerset Webb

Merryn Somerset Webb started her career in Tokyo at public broadcaster NHK before becoming a Japanese equity broker at what was then Warburgs. She went on to work at SBC and UBS without moving from her desk in Kamiyacho (it was the age of mergers).

After five years in Japan she returned to work in the UK at Paribas. This soon became BNP Paribas. Again, no desk move was required. On leaving the City, Merryn helped The Week magazine with its City pages before becoming the launch editor of MoneyWeek in 2000 and taking on columns first in the Sunday Times and then in 2009 in the Financial Times

Twenty years on, MoneyWeek is the best-selling financial magazine in the UK. Merryn was its Editor in Chief until 2022. She is now a senior columnist at Bloomberg and host of the Merryn Talks Money podcast -  but still writes for Moneyweek monthly. 

Merryn is also is a non executive director of two investment trusts – BlackRock Throgmorton, and the Murray Income Investment Trust.