Tesco CEO describes 'techtonic shift' towards digital technology

Tesco's Chief Exeuctive Philip Clarke said on Wednesday that the retail industry has experienced a 'techtonic shift' in the way it operates, in comments made while speaking at the World Retail Congress in London.

By MoneyWeek

published 19 September 2012

in Features

He told listeners that as a result of the eurozone crisis, reduced growth in once high-growth regions has meant companies have been forced to get to grips with new technology to ensure they remain competitive.

"The choice we face is a stark one. Do we lead the revolution or do we become victims of evolution?" Clarke said.

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"Digital does not just offer smart new ways to shop. It gives us the opportunity for a warmer, more meaningful conversation with our customers, local communities, our colleagues and the suppliers who we work with."

He described how digital technology, particularly smartphones, now offers a lifeline to retailers in economically challenging times by finding new ways to personalise the shopping experience of their customers.

The CEO told the audience that he believes "apps are the new High Street" with online shopping offering "all the core growth in the UK food business". He revealed that online food shopping is all the growth it has in its core food business in the UK, saying "people are opting out of the store".

Looking forward Clarke added: "Retailers need to build strong and trusted brands, that need is stronger than ever. More than half of consumers shop with just five retailers or fewer, showing the power brands can have. Brands which appeal to the head as well as the heart exerting an emotional ad rational pull."

"I don't want us to be a part of the future: I want us to help to shape the future. Fast, exciting, noisy, open to all, welcome to the new era of retailing: an era in which a seamless, personalised offer is critical to winning customers in a world of change."

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