Capita scores O2 contract and ups growth guidance for full year

Outsourcing giant Capita has been selected by O2 as their preferred bidder to form a 10-year strategic partnership for customer management services.

Outsourcing giant Capita has been selected by O2 as their preferred bidder to form a 10-year strategic partnership for customer management services.

The group also announced that following the deal it has now secured over £2.0bn of major new and extended contracts to date in 2013 and as such expects to achieve greater-than-anticipated organic growth for the full year 2013, with current visibility of at least 8.0% organic revenue growth.

Under the agreement, Capita will enhances and expands its digital service offering to customers. Final negotiations are now taking place, with the contract expected to be worth approximately £1.2bn and due to begin at the start of July.

Paul Pindar, Chief Executive Officer, Capita, said: "O2 is a brand renowned for its innovative and bold approach to delivering services and, as a result, has a loyal customer base. Capita will design an enhanced service around customers' evolving needs, introduce new capabilities quickly and ensure that customers' experiences continue to be excellent.

"We will build on our existing long term relationship with O2 through `best of breed' technology platforms which support service flexibility, quality and efficiency. Close partnership working with O2 will enable us to adapt our customer management services to seamlessly match developments in O2's service offering.

"Today's announcement demonstrates the added value we can deliver to our clients through deploying our industry leading customer management services capabilities and extensive operational delivery infrastructure and drawing on our experience of the evolving digital landscape."

NR

Recommended

Bunzl: boring is good for business
Share tips

Bunzl: boring is good for business

Food-service distribution company Bunzl is not a terribly exciting business, but it looks cheap and could be a great investment, says Rupert Hargreave…
30 Jun 2022
Five dividend stocks to beat inflation
Share tips

Five dividend stocks to beat inflation

During periods of high inflation, dividend stocks tend to do better than the wider market. Here, Rupert Hargreaves pick five dividend stocks for incom…
30 Jun 2022
Three Sharia-compliant growth companies
Share tips

Three Sharia-compliant growth companies

Professional investor Scott Klimo of the Saturna Al-Kawthar Global Focused Equity ETF tips three Sharia-compliant stocks.
30 Jun 2022
Why the cost of living crisis could be a boon for this cheap retailer
Retail stocks

Why the cost of living crisis could be a boon for this cheap retailer

Like many retailers, B&M is facing the dual headwinds of lower sales and higher costs as inflation bites. But its business model has proved hugely suc…
29 Jun 2022

Most Popular

Prepare your portfolio for recession
Investment strategy

Prepare your portfolio for recession

A recession is looking increasingly likely. Add in a bear market and soaring inflation, and things are going to get very complicated for investors, sa…
27 Jun 2022
Market crash: have we hit bottom or is there worse to come?
Stockmarkets

Market crash: have we hit bottom or is there worse to come?

For a little while, markets looked like they were about to embark on a full-on crash. And that could still happen, says Dominic Frisby. Today, he look…
27 Jun 2022
What the end of the 1970s bear market can teach today’s investors
Stockmarkets

What the end of the 1970s bear market can teach today’s investors

The 1970s saw the worst bear market Britain has ever seen, with stocks tumbling 70%. Things have changed a lot since then, says Max King. But there ar…
28 Jun 2022