Capita signs contract with Carphone Warehouse
Outsourcing giant Capita has signed a contract with Carphone Warehouse to support all aspects of its customer service strategy, and will provide all non-store customer contact in a number of different areas across the business.
Outsourcing giant Capita has signed a contract with Carphone Warehouse to support all aspects of its customer service strategy, and will provide all non-store customer contact in a number of different areas across the business.
The contract, which is worth around £160m over 10 years, is expected to begin on April 1st this year.
Paul Pindar, Capita's Chief Executive Officer, said: "Capita's significant experience in this area is evident through the work it does with the public sector and with clients who are household names in the retail, financial services, utilities and telecommunications industries.
Subscribe to MoneyWeek
Subscribe to MoneyWeek today and get your first six magazine issues absolutely FREE

Sign up to Money Morning
Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter
Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter
"This experience allows us to support our clients in finding new routes to market. It also helps to 'future proof' the way they serve customers, protects and grows revenues, assists in digital channel shift and, where necessary, drives both efficiency and effectiveness.
"Carphone Warehouse is determined to ensure its customers are supported by a world class customer management organisation with a track record of using analytics and process management to provide a great customer experience and value-added services."
Capita's share price climbed 0.95% to 793p by 16:10.
NR
Get the latest financial news, insights and expert analysis from our award-winning MoneyWeek team, to help you understand what really matters when it comes to your finances.
MoneyWeek is written by a team of experienced and award-winning journalists, plus expert columnists. As well as daily digital news and features, MoneyWeek also publishes a weekly magazine, covering investing and personal finance. From share tips, pensions, gold to practical investment tips - we provide a round-up to help you make money and keep it.
-
Review: Eden Roc Cap Cana – fun, sun and golf in the Caribbean
Travel Eden Roc Cap Cana in the Dominican Republic offers everything from relaxing by the pool to a world-class golf course
-
Reeves delays cash ISA reform, but savers are not out of the woods yet
The chancellor has reportedly delayed plans to cut the cash ISA limit, which were set to be announced at Mansion House on 15 July, and will take more time to consult with the industry
-
Big trouble at Capita
Features Outsourcing company Capita isn’t another Carillion, but it is in a mess. The new boss will have to get his skates on. Alice Gråhns reports.
-
If you’d invested in: John Wood Group and Capita
Features Aberdeen-based John Wood Group provides engineering support services to the global oil and gas industry. In the last year, the share price has risen by almost 60%.