Outsourcing giant Capita has signed a contract with Carphone Warehouse to support all aspects of its customer service strategy, and will provide all non-store customer contact in a number of different areas across the business.
The contract, which is worth around £160m over 10 years, is expected to begin on April 1st this year.
Paul Pindar, Capita's Chief Executive Officer, said: "Capita's significant experience in this area is evident through the work it does with the public sector and with clients who are household names in the retail, financial services, utilities and telecommunications industries.
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"This experience allows us to support our clients in finding new routes to market. It also helps to 'future proof' the way they serve customers, protects and grows revenues, assists in digital channel shift and, where necessary, drives both efficiency and effectiveness.
"Carphone Warehouse is determined to ensure its customers are supported by a world class customer management organisation with a track record of using analytics and process management to provide a great customer experience and value-added services."
Capita's share price climbed 0.95% to 793p by 16:10.
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