Advertisement

Capita signs contract with Carphone Warehouse

Outsourcing giant Capita has signed a contract with Carphone Warehouse to support all aspects of its customer service strategy, and will provide all non-store customer contact in a number of different areas across the business.

Outsourcing giant Capita has signed a contract with Carphone Warehouse to support all aspects of its customer service strategy, and will provide all non-store customer contact in a number of different areas across the business.

The contract, which is worth around £160m over 10 years, is expected to begin on April 1st this year.

Advertisement - Article continues below

Paul Pindar, Capita's Chief Executive Officer, said: "Capita's significant experience in this area is evident through the work it does with the public sector and with clients who are household names in the retail, financial services, utilities and telecommunications industries.

"This experience allows us to support our clients in finding new routes to market. It also helps to 'future proof' the way they serve customers, protects and grows revenues, assists in digital channel shift and, where necessary, drives both efficiency and effectiveness.

"Carphone Warehouse is determined to ensure its customers are supported by a world class customer management organisation with a track record of using analytics and process management to provide a great customer experience and value-added services."

Capita's share price climbed 0.95% to 793p by 16:10.

NR

Advertisement
Advertisement

Recommended

Visit/investments/investment-strategy/601044/broker-safety-your-questions-answered
Investment strategy

Broker safety – your questions answered

Cris Sholto Heaton answers more of your questions about the safety of stockbroker accounts
25 Mar 2020
Visit/investments/investment-strategy/600861/how-demographics-affects-stock-valuations
Investment strategy

How demographics affects stock valuations

New research suggests that stock and bond valuations are driven by the age of the population – at least in the US.
24 Feb 2020
Visit/investments/stocks-and-shares/600863/sirius-minerals-anglo-american-takeover
Stocks and shares

Do you own shares in Sirius Minerals? Here’s what you need to do now

Mining giant Anglo American has proposed a cash takeover of Yorkshire-based minnow Sirius Minerals. Unhappy shareholders must decide whether to accept…
20 Feb 2020
Visit/investments/stockmarkets/600634/why-investors-should-be-cautiously-bullish-for-2020
Stockmarkets

Why investors should be “cautiously bullish” for 2020

Analysts have been out in force making rosy predictions for stockmarkets in 2020, but while there is certainly a case for optimism, investors should r…
17 Jan 2020

Most Popular

Visit/investments/commodities/gold/601444/these-seven-charts-show-exactly-why-you-must-own-gold-today
Gold

These seven charts show exactly why you must own gold today

Covid-19 is accelerating many trends that were already in existence. The rising gold price is one such trend. These seven charts, says Dominic Frisby,…
3 Jun 2020
Visit/investments/stockmarkets/601460/disease-rioting-and-mass-unemployment-so-why-are-markets-soaring
Stockmarkets

Disease, rioting and mass unemployment – so why are markets soaring?

Despite some pretty strong headwinds in the last year, America’s S&P 500 stock index is close to all-time highs. John Stepek explains why markets seem…
4 Jun 2020
Visit/economy/eu-economy/601463/why-a-stronger-euro-is-good-news-for-investors
EU Economy

Why a stronger euro is good news for investors

The fragile state of the eurozone has for a long time brought the threat of deflation. But the ECB’s latest moves have dampened those fears. John Step…
5 Jun 2020