RBS systems 'back to normal'
Royal Bank of Scotland, which owns NatWest and Ulster Bank, is extending opening hours for a fifth day but said computer problems have been largely resolved.
Royal Bank of Scotland, which owns NatWest and Ulster Bank, is extending opening hours for a fifth day but said computer problems have been largely resolved.
A glitch has seen thousands of customers unable to pay in or to receive money into their accounts.
RBS said the problem was fixed over the weekend, but tests were ongoing.
Subscribe to MoneyWeek
Subscribe to MoneyWeek today and get your first six magazine issues absolutely FREE
Sign up to Money Morning
Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter
Don't miss the latest investment and personal finances news, market analysis, plus money-saving tips with our free twice-daily newsletter
The director of customer services at RBS, Susan Allen, said she was "cautiously optimistic that RBS and NatWest customer account balances will be largely back to normal from Monday".
"We will automatically waive any overdraft fees or charges on current accounts," she said.
The bank has also promised to liaise with credit agencies to make sure credit scores are unaffected, after many people were unable to pay bills.
"For all other issues, customers have our commitment that they will not be out of pocket from this issue. We will publish further details on how we will ensure this later in the week," said Allen.
Sign up to Money Morning
Our team, led by award winning editors, is dedicated to delivering you the top news, analysis, and guides to help you manage your money, grow your investments and build wealth.
-
Shein’s London IPO could go ahead, despite forced labour concerns
The chief executive of the Financial Conduct Authority suggests that alleged human rights breaches aren’t a reason to block Shein’s proposed London IPO
By Dan McEvoy Published
-
Elon Musk's $56bn Tesla pay deal rebuffed again by US judge
It is the second time Musk's pay deal has been rejected, with judge Kathaleen McCormick upholding her previous January decision
By Chris Newlands Published