Website help

SPECIAL REPORTS

Where can I find the special reports?

• You can find special reports for subscribers on this page. (You will have to log in before you can get to this page.)

• If you are not a subscriber, why not take out a four-week free trial?



LATEST ISSUE

Where can I download the latest issue of MoneyWeek magazine?

• Subscribers can download a PDF of the magazine from the latest issue page.


SUBSCRIPTIONS

Where do I go to gain access to my subscriptions?

• For details of the services you are subscribed to, log in to the website. If you have not done this before, see here. You will be presented with a page containing a list of your subscriptions.

I have a subscription query

Please contact customer services

I want to update my details

Please contact customer services who will be able to do this for you.

Can I pay for my subscription renewal online?

• Yes. You should receive a letter and/or email telling you that your renewal is due. You can then fill in a paper form and post it back to us, complete the online form as directed in the emails, or telephone us to renew your subscription.

How do I cancel my subscription?

• To cancel your subscription please call customer services on 020 7633 3780 (Monday to Friday 09:00-17:30) You can also submit a cancellation request via the 'contact us' form.

How do I get online access if I am a print only subscriber?

• Print-only subscribers do not have access to subscriber content on the website. If you want this, you must upgrade your subscription to 'Print & Digital'. Please call customer services to do this.

Can I purchase a MoneyWeek subscription as a gift?

• Yes – call customer services who will be able to do this for you.



CHANGING MY DETAILS

I want to change the email address and/or password that I use to login

• To change the password you use to login please Login and then click on the 'change details' link on the subscriber homepage.

NB: To change the email address you use to login or other details of your magazine subscription (delivery address, payment details etc.) please contact customer services directly.



EMAILS

I signed up for an email, but I'm not receiving it

• Sometimes our emails get caught by over-zealous spam filters. Here's how to ensure you receive our emails.

How do I unsubscribe from MoneyWeek emails?

• At the bottom of every email we send there is a link which you can click on at any time to unsubscribe.



LOGGING IN TO THE WEBSITE

I'm having problems logging in

Click here if you have forgotten your password

• Contact customer services

• If you're still having problems logging in please contact our customer service team, or call 020 7633 3780 (Monday to Friday 09:00-17:30)

I have clicked on your forgotten password link and I have still not received any emails. What should I do?

• Check your junk mail folder. If it is not there, please contact customer services

I have not received my username and password. How do I get them?

• When you subscribed to MoneyWeek, you should have received an email with your account details.

• It may have been delivered to your junk mail folder – please check to see if it is there.

• If you have checked and it is not there, please contact our customer service team.

WEBSITE NAVIGATION

I can't find what I'm looking for

• Type your search keywords in the 'search' box at the top of the page. 

NB Our search function is temporarily broken. It might be less frustrating for you to use Google. You can search just moneyweek by adding site:moneyweek.com to the end of your search query. EG: investing in gold site:moneyweek.com



COMMENTS

I have a comment/question for the editor or the editorial team

• You can contact the editorial team here.



CONTACT DETAILS

I need to write/email/speak to someone

• Our contact details are here.



FINANCIAL JARGON

I am new to investing and am a bit baffled by some of the terms used. Do you have an online glossary?

• Yes we do - you can find it here.