A ferocious price war has killed off the weaklings in the airline sector. But the survivors are well placed to thrive. Chris Carter reports.
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Shares in Ryanair have jumped following an overhaul of the airline’s customer services.
Ryanair comes consistently low in customer satisfaction tables. But with profits up over 30% this year, it has no trouble satisfying investors, says Kam Patel.
No-frills airline Ryanair has reported its first fall in profits for five years. But it’s hoping a charm offensive will persuade passengers to part with more of their money.
Falling profits at Ryanair have led to a rethink at Europe’s biggest budget airline.