If you have had your claim for compensation for payment protection insurance (PPI) mis-selling rejected, you shouldn’t give up. That’s the message out from Lloyds this week.
The bank has just announced that it has put another £1.8bn aside to pay customers for the decades of premium theft they have been subjected to. But not all of that is for settling new claims: £300m is being kept for a “re-review of previously defended complaints”.
It turns out, says Elaine Moore in the FT, that the big banks haven’t been quite as good as they could have been at paying [...]
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